Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Catalog Builder Checkbox condition not working until checkboxes have been selected

MBarrott
Mega Sage

I created a UI Policy through the Catalog Builder to help clear out a checkbox value. 

 

Essentially the rule I made was that is if all the checkboxes in checkbox group A are false (unchecked), then the checkbox in checkbox group B should be cleared out. 

 

My condition was a simple series of "checkbox 1 is false" AND "checkbox 2 is false" etc

 

For some reason, the checkbox in group B won't clear until I've check and unchecked each of the checkboxes in group A. It's like as default onload is not identified as 'false'. 

 

Has anyone encountered this issue?

1 ACCEPTED SOLUTION

MBarrott
Mega Sage

FIXED ISSUE:

 

Solution is to set the condition to IS NOT - TRUE instead of IS - FALSE

View solution in original post

1 REPLY 1

MBarrott
Mega Sage

FIXED ISSUE:

 

Solution is to set the condition to IS NOT - TRUE instead of IS - FALSE