catalog form issue

[AanchalS]

I am facing a strange issue, I have a field on the sc_task with two values, manager and country lead and based on that the approval gets triggered once task is closed, when I am testing the flow through flow designer the flow is working fine, i.e if i am selecting manager in the fiel the approval is being sent to my manager, but when i am submitting a request from the portal, its not working its taking the approval from second option even after selecting manager.

[maroon_byte]

Check flow execution of your request for any errors. I am suspecting permission issue.

Regards,

Sharad

[Ehab Pilloor]

Hi @AanchalS,

Check Flow context logs as mentioned previously, you will know the error. Flow logs will show what is the error in the Flow.

Always set Flow Property to Run as System User to avoid any ACL related issues for catalog items (by default it is set as User who initiates session), this is likely to be causing the issue for you.

Test using RITM and open Flow Context in RITM related links.

If you cant find anything relevant in runtime Flow context, click on Flow Context record UI action in that page and check the logs.  

Regards,

Ehab Pilloor