Resolved! QR code decoder
I have a requirement that when an inbound email is received, if a QR code is associated with the received email , it should be decoded and the extracted data should be stored in a custom ServiceNow table.
Forum Posts
Decision Table output is JSON which should be parsed to string
I have a requirement where i should use decision table for auto assignment of group.. i created decision table and used that in flow designer with action DT -First result evaluation ..Outpput of that action is stored in JSON.That JSON contain sys id ...
How to make a phone number field clickable/callable in mobile app?
In the agent mobile app, how can you make a phone number field auto call the phone number when clicked?Does it have to be a specially created phone number field or can we set a text field to work the same way?
View KB article to public
I followed these steps to make a KB article to be visible for users who don't have ServiceNow access.But still getting the access rights error. what could be the reason? Please go to knowledge base and create a new kb base for public use. this way ...
Specific Role is not working for respective table record
Hi All,I have created one role and given all the access (Create, read and write) and When I try to edit the fields in the table records, I am not able to do. just I can see the records. Thanks in advance,Spandus
Auto populate contact_type
The user submitted an incident where the mandatory fields were not filled. Within 7 seconds, a second incident was automatically created with complete and correct details. It was observed that in the first incident, the Contact Type field did not aut...
Resolved! Add an "Add and Stay" button to an MRVS modal
Hi Everyone,Had anyone tried or know how to modify the MRVS to add an "Add and Stay" button on the Modal popup? Users have to enter many records it's a lot of clicks to click 'Add', then click Add again just to re-open the modal. We'd like to keep th...
Resolved! How to add a custom field to the “Edit items” (Bulk Edit) form in Workspace?
I am working on ServiceNow Workspace in Zurich. In Workspace list view, when selecting multiple records and clicking "Edit" button, Incident form is visible. I would like to add a "custom field" to that form for bulk edit. is there any supported way ...
Unable to create records in Salesforce Case table (Salesforce Spoke)
I’m facing an issue with the Salesforce Spoke in ServiceNow.I cannot create records in the table sn_sforce_v2_spoke_st_cases, even with the required roles. The table does not show the “New” button, and when I try to create a record via Flow Designer,...
MIM Duration back end value access
Hi team,I am trying to fetch the MIM workbench Duration back end value.I have searched the table name sn_major_incident table i am unable to find the table name.I am trying to call this value in ITC email template.Please let me know ThanksMounik...
Not able to update the record after saving modal in the workspace
I'm getting this error when I open modal and choose a record and save it in the workspace, the actual requirement is to update the current record from where I opened the ui actionfunction onClick(g_form) { var ga = new GlideAjax('service'); ...
Flow is getting failed to give output when executed via script .the flow has some for loop to check
Hi all,I’m trying to call a subflow from a Script Include (triggered via GlideAjax from a Catalog Client Script) and return the output to populate a select box dynamically on a catalog item whle submiting.Current flow:User selects a subnet on the Ser...
couldn't publish: Journal field 'approval_history' is not valid in table 'kb_template_faq'.
I created a custom flow for a Knowledge Base, but I’m facing an issue. When I create the KB article using a template, it throws an error in the flow with the following message in the logs:"Couldn't publish: Journal field 'approval_history' is not val...
Build Your First AI Agent in ServiceNow
If you find this content helpful please upvote, thank you In this post, we’ll create a simple AI Agent from scratch that can generate an Incident. This is a beginner-friendly walkthrough meant purely for learning purposes. Step 1: AI Agent plugins a...
5 Common ServiceNow Scripting Mistakes That Kill Instance Performance
Hi everyone, Over time I have seen the same performance issues appear again and again across ServiceNow instances. Most of them come down to a handful of scripting mistakes that are easy to make but expensive in production. Sharing these here in case...
