Hi team , Issue Description:We are facing an issue with the Incident Three-Strike Policy automation in ServiceNow.Currently, when the Incident state is set to On Hold and the On Hold Reason is manually updated to Strike 1, Strike 2, or Strike 3, the ...
Hi All,I am working on a CMDB integration using IntegrationHub ETL. I have already created an ETL Application which contains all the mapping logic and runs fine when I trigger it manually.Now I want to automate this process using Flow Designer:The Fl...
I am getting the below error for the code: com.glide.script.RhinoEcmaError: Cannot find function indexOf in object .Access Control: '<custom_table_name>' : Line(3) column(0)1: var userId = gs.getUserID();2:==> 3: current.watch_list.indexOf(userId) > ...
How can i call two script include in email client Recipient, As shown in below SS instead of CC how can i call that on To
Hi All,I have a record producer using which we create records in case table. Now, I want to change/configure what fields it should show when I am submitting the record producer on portal. For example, I would like to show assignment group, state, des...
There is a reference field that displays a filtered record using Script include and Reference qual in the field. It displays the matching record and the user has to click on the record to select it in the field. How can I make the record auto populat...
Hi Team , I have a requirment on 'Problem' table . In the notification we need to add two buttons ' Approve ' and ' Reject ' . If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks...
Hi Team , can anyone please help me on this requiement . Ony for particular catalog item ' Snow Support ' whenever in sctask we have attached any attachment . the same to should copy to ritm . how to configure , can any one please help me . @Ankur B...
I want to integrate two ServiceNow instances, by creating a custom widget in the Employee Service Center (ESC) portal that captures incident data and submits it to another instance. When the submit button is clicked, the widget will make a REST API c...
Hi, how can i make the base url dynamic to send to different instances based on the chosen instance. Please help on how to achieve this. I also set up connection and credentials.
I have configured SSO with OIDC in my ServiceNow instance, using Auth0 as the IdP.**Behavior I see:**- User logs in with SSO (Auth0 IdP).- User logs out from ServiceNow.- When trying to log in again, the system directly redirects to the Auth0 login s...
Hi, I'm currently trying to create an outbound query to a REST API using an REST Step Action in Flow Designer. I need to be able to dynamically change the Base URL depending upon an Input. Is this possible? It only seems to be possible to change Re...
Hello Community, as a part of jelly scripting course, below code is not rendering table form UI in the browser, could you please help, I checked in dev tools, element is showing but in ui console I am not seeing anything, sys_id is also correct one<...
SN Community and Experts, I was able to simulate successfully and get a binary string using REST API Explorer, POSTMAN and created a REST Message script to extract from another ServiceNow instance. However, the returned value is a binary string and I...
After upgrading our test instance from Washington to Yokohama, we encountered several issues in Workflows located within a custom application Scope. All of the issues apper to stem from a malfunction in comparisons string-type fields values. 1. The t...
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