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VA consumer is always guest

i'm doing a integration with my VA, but every time i send a message the consumer is being filled with guest and the user profile is corretly filled with the user, how can i make the consumer also filled with the user? 

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luanantun by Tera Contributor
  • 510 Views
  • 2 replies
  • 1 helpfuls

how to find x button

Hello Everyonewe have multirow variable in catalog item, there can see x icon, can you please suggest how to find x button. 

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UI Policy Action on a flow input variables

So I know there are mandatory, but can you apply a UI policy ?I want to ensure that when someone adds a subflow or action, they need to populate one of two fields - not bothIn the workflow activity I am converting, dead easy.  Set both to mandatory a...

Software installation

We are implementing a new ServiceNow catalog item titled “Software Installation” to automate the deployment of applications via Microsoft Intune. As part of the process, the user will first be added to the appropriate Intune deployment group, after S...

Resolved! ATF - How to attach an attachment from ESC Live chat window

Hi All,I'm writing ATF to attach file from local computer and test as end user and agent . I retrieved component to click the attachment icon and I'm able to see my local computer file when the icon is clicked via ATF but how to click and attach the ...

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Kiruthika J by Tera Contributor
  • 809 Views
  • 4 replies
  • 0 helpfuls

VA conversational catalog items

Hi Team, I need to make one of record producer to conversational item and i have made it.There is one error that we must not use DOM objects in client script to make conversational.This is the client script we use. function onSubmit() {   //Type appr...

preethigovi by Tera Contributor
  • 1167 Views
  • 9 replies
  • 1 helpfuls

Resolved! Database view records are not populating

required help @Vasantharajan N @Ankur Bawiskar As I need to created a database view for the mentioned tables. 1.) interaction_related_record2.) sn_customerservice_case_its And all the fields in the " sn_customerservice_case_its" table need to be avai...

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ServiceNow CTI Integration

Environment: ServiceNow Yokohama version I’ve embedded my custom CTI Phone app as the OpenFrame softphone, and I’m attempting to programmatically “open/show” the phone by sending an event from the CTI app itself. The message exchange between the CTI ...