Hello. i needed to change the close note to HTML the same as our additional comment. But with close note the HTML tags show up, it does not do this with our additional comments.Any fix?
i'm doing a integration with my VA, but every time i send a message the consumer is being filled with guest and the user profile is corretly filled with the user, how can i make the consumer also filled with the user?
Hello All, Could you please help for this issue When I am running test case in knowledge module I am getting below error. "Click Component (Custom UI) : unable to click component checkbox <i> 3 in page area Helpzone KB Article rating component not fo...
Hello Everyonewe have multirow variable in catalog item, there can see x icon, can you please suggest how to find x button.
Hello Everyonewe have made changes in the urgency variable in the problem table.some closed problem records showing the backend value as '1' instead of label.Please suggest on this@Ankur Bawiskar
Hello EveryoneI have requirement to send a notification to the selected user on the catalog item.catalog item has variable 'app manager'(type: reference). To this user we need to send a notification.using custom flow action in the flow, how to do it...
So I know there are mandatory, but can you apply a UI policy ?I want to ensure that when someone adds a subflow or action, they need to populate one of two fields - not bothIn the workflow activity I am converting, dead easy. Set both to mandatory a...
Hi We currently have an ACL where item names are hardcoded to make variables editable on the sc_task level. However, we now want to replace this hardcoding and use a system property (with either a comma-separated list or query) to determine which cat...
We are implementing a new ServiceNow catalog item titled “Software Installation” to automate the deployment of applications via Microsoft Intune. As part of the process, the user will first be added to the appropriate Intune deployment group, after S...
Hi All,I'm writing ATF to attach file from local computer and test as end user and agent . I retrieved component to click the attachment icon and I'm able to see my local computer file when the icon is clicked via ATF but how to click and attach the ...
Hi Team, I need to make one of record producer to conversational item and i have made it.There is one error that we must not use DOM objects in client script to make conversational.This is the client script we use. function onSubmit() { //Type appr...
required help @Vasantharajan N @Ankur Bawiskar As I need to created a database view for the mentioned tables. 1.) interaction_related_record2.) sn_customerservice_case_its And all the fields in the " sn_customerservice_case_its" table need to be avai...
Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...
Environment: ServiceNow Yokohama version I’ve embedded my custom CTI Phone app as the OpenFrame softphone, and I’m attempting to programmatically “open/show” the phone by sending an event from the CTI app itself. The message exchange between the CTI ...
I’m trying to show/hide a custom OpenFrame softphone in Yokohama using postMessage from my CTI app.The message is received in ServiceNow, but the frame doesn’t open.Which event should I trigger to make OpenFrame expand/collapse?
