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Faceted Search widget theme issue

Hi Experts , After instance upgrade i have facing layout theme issue iWhen i search the catalog item particular catalog not display like mentioned snap,please suggest how to revert it back

rajibosss11 by Tera Contributor
  • 451 Views
  • 2 replies
  • 0 helpfuls

incident management

Caller reference field should be auto populated with the logged in user name.

FaisalH by Giga Contributor
  • 276 Views
  • 4 replies
  • 0 helpfuls

Resolved! ACLs not working on new dev tenant, worked on previous two

I have an update set that I use to add a custom role w/ACLs that allows an integration user to list incidents with a particular assignment group. The update set has been tested on and works with Xanadu, Washington DC. and Yokohama dev instances multi...

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snow2p by Tera Expert
  • 608 Views
  • 2 replies
  • 0 helpfuls

Resolved! In service portal page redirecting incorrectly

I experts, I have a accept button in service portal which is used to accept of incident but when I click the accept solution incident closing but its redirect to some other table page does not redirect to same page with updated notes can anyone sugge...

rajibosss11 by Tera Contributor
  • 546 Views
  • 2 replies
  • 1 helpfuls

Default filter drops off a related when req is approved?

Hi I have an issue where the default filter keeps dropping off for 1 user when the request is approved by anyone. No one can recreate this and we have tried clearing cache and trying different browsers.  The default filter has been applied to a relat...

thrsdy1512 by Tera Expert
  • 290 Views
  • 3 replies
  • 0 helpfuls

Resolved! Event Management Event From External Email

Hi All,I want to create an event in the em_event table whenever an external email is received in ServiceNow. I have already done that using an Inbound Action.I want to ask if there is any other way or any feature in Event Management itself to create ...

Resolved! Unable to select "Create Record" action in Flow Designer

I'm unable to select my table from the "12 Copy Attachment" create record action even though the record is creating in step 7. However, the action is configured in step 11 to copy attachments to the table in step 5. I need the attachments to copy to ...

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heathers_ by Kilo Sage
  • 335 Views
  • 2 replies
  • 1 helpfuls

UI Builder LookUp Single Record

I am trying to display a modal with values from a repeater on click of a button . The modal is not displaying the values correctly. Sometimes, it displays the correct values and at other times, it displays some default value.I have verified that:- th...

KamakshiM by Tera Contributor
  • 492 Views
  • 3 replies
  • 0 helpfuls

Glide List update from a client script

Hi All. I'm preparing a PoV and getting crazy in trying to update a Glide List via a client scritp. Here's the context: 1. I select 2+ demands from the dmn_demand table 2. I launch an UI action that reads some info from the selected demands (specific...

Fabio Cresta by ServiceNow Employee
  • 263 Views
  • 2 replies
  • 0 helpfuls

Resolved! KB Feedback Popup - Customise

I am getting Feed back popup on knowledge portal when use clicks useful "No" and Rating 2 or below two.Everything working well, as per the requirement when user clicks useful "No" and Rating 2 or below two the comments mandatory, so I want to remove ...

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Rameswar4 by Tera Contributor
  • 306 Views
  • 2 replies
  • 0 helpfuls

AI Search Profile Not Getting Published

Hi,  We are currently encountering an issue where the AI Search profiles we have configured are not getting published as expected. Despite following the standard configuration steps, the profiles remain in an unpublished state. We are trying to get t...

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Rakesh50 by Mega Sage
  • 558 Views
  • 5 replies
  • 0 helpfuls

Issue with setting values using inbound email action

Hi,I created inbound action to create supplier record. I will be receiving email in below format, and I want to set Stichting Rust Nederland to username string field and AN11217385725 to sap number field of record.How can we achieve this in inbound s...