Now Assist Skill Kit task: Auto Approval of Change requests
Now Assist Skill Kit task: Auto Approval of Change requests.Description: Bot automatically approves routine access requests, speeding up the process and reducing manual work.
Forum Posts
Resolved! How to generate a report for users who logged in ServiceNow Backend ?
I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months
Making Flow Designer Slack Notifications More Maintainable
Hi everyone, I’m looking for advice on improving how we send Slack notifications from Flow Designer. Current setupWe use the Flow Designer “Slack Webhooks” action “Post a message” to send notifications to specific channels.ProblemIt’s not clear which...
Resolved! Issue passing text split into script include
Hi community, I have a service portal form the will capture a list of User employee Id input by user in a multi-line field. Here is a sample of the input data:A00001B00001 Then I'm trying to use a script include to check whether the employee id exist...
Resolved! Client script abort action
Hi,I have a form where it's critical that the user submits the correct data the first time. I need to make the following onSubmit client script prompt the user to confirm and abort if they cancel. I know I need a return false; statement somewhere...
Hide “Awaiting Acceptance” State from Edit Button on Workspace View
I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...
I have received an email that I have a request awaiting my approval, but I cannot see it in Interact
Hi Community,User has raised below concern :I have received an email that I have a request awaiting my approval, but I cannot see it in Interact PortalInteracrt Portal not showing awaiting approvalsI have a test ticket awaiting my approval open curre...
Min, Median, mean and Max duration of the assignment group with interactive date filter
Does anyone have any idea on how to implement this in PA (or) Platform basic reporting? I have created trend box like this but the customer is asking the same table format with Date Range filter.(Note: I'm using metric_instance joined case table for...
need help with project portfolio workspace
I have configured it using guided set up and all projects are showing in the planning item table. However, in the workspace I see this view. See the error below, what am I missing?
Resolved! Condition for 60 day date validation
Hi,I have to create a condition to meet the below requirement:Date of today is greater than Date of field 'Sent for Approval' + 60 days. The Date of field 'Sent for Approval' is a variable and I was able to add its value in the Dashboard using databa...
How to create a report where I can group data by TAG incident table
Hi Community,User has raised below concern :I want to create a report where I can group data by TAG in dashboard by data visualisation. It does not work for me.Kindly review and advise?Thankssrinivasu
How to add KB contributor in approval/rejection mail, while sending a notification?
Hi,Could someone please assist me in adding the KB Contributor to the approval/rejection email notifications? Thanks & regards,Amit Kumar
Catalog Tasks Closing as “Closed Incomplete” After Approval
Hi community,The ADAPT integration is implemented as part of the catalog task workflow.Once a “TPE Central Email Service (CES) Request” is raised and the RITM is approved, the corresponding catalog tasks are created and assigned to the system user “A...
Is Build agent capability stopped in PDI?
Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI
sn_ws.RESTMessageV2 API to verify which environment it is
Future State: As a ServiceNow developer, I'd like for business rule sn_ws.RESTMessageV2 API executions to stay within their environment. Ideally a business rule will have the intelligence to recognize what environment it's executing in, and then onl...