Catalog Item Attachments are all showing up on SCTASK after Vancouver Upgrade

Zubair Alam
Tera Contributor

Please guide on why all attachments attached to a catalog items are showing under SCTASK related list "attachment" tab, when a user is only submitting just one of those attachments. 
This issue surfaced after Vancouver upgrade. 
Please guide if I can create a Business Rule to allow only the user submitted attachment to show on the SCATSK rather than all the attachments attached to catalog item. 
Any help is appreciated. Thanks. 

5 REPLIES 5

Brad Bowman
Kilo Patron
Kilo Patron

The "attachment" related list sounds like a custom relationship.  Post the script for that if it is.  Are you saying prior to Vancouver if the Requested Item record has 3 attachments, this Related List would not show them unless the (current?) user is the one who attached them to that record?

Yes Brad! Prior to upgrade, if a user attached an attachment from the multiples that were part of the catalog item, only the attached one will show under the SCTASK related list "attachment " tab. Now, after the upgrade, all the ones attached to catalog item plus the one user submitted are showing. Any clues??

Zubair Alam
Tera Contributor

ZubairAlam_0-1699296680650.png

Only the highlighted one was selected from 3 attachments in catalog item while submitting the request, but it is showing total 3 attached to catalog item plus the one attached by the requester as duplicate.  This screenshot is from SCTASK form related list. 
Any help is appreciated. 

Hi,

Navigate to System Definitions >> Relationships and check for Name: Attachments Relationships to understand the query it uses to show results.