Catalog item onchange script

[Luis Roman]

I am a newbie in scripting. I have the following onChange script in a catalog item. I need that when company field change then s_u_program and s_u_lob  content is clear so that the content of those fields is clear (no values). The script below is not working or is not executed or the values are not clear. Therefore, your expert advise to help me correct this issue will be appreciated. 

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
//Type appropriate comment here, and begin script below
g_form.clearValue('s_u_program');
g_form.clearValue('s_u_lob');
g_form.addErrorMessage('Onchange Script');
}

Fig. 1 

@Luis Roman 

[SanjivMeher]

Can you set UI type to All and try below script 

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
//Type appropriate comment here, and begin script below
g_form.setValue('s_u_program','');
g_form.setValue('s_u_lob','');
alert('Onchange Script');
}

[Shakeel Shaik · Accepted solution]

Hi @Luis Roman 

If you are testing through Service Portal, Then you need to change the UI Type to All.

Please check and let us know.

Thanks 🙂