Catalog Item Picture doesn't come out.

BoHyun Jung
Mega Sage

BoHyunJung_0-1695212823538.png

BoHyunJung_1-1695212849175.pngBoHyunJung_2-1695212863191.png

 

Added picture to all items.

There are items with Picture and some items without Picture.

Why is it coming out like this?

 

5 REPLIES 5

Nivedita Patil
Mega Sage
Mega Sage

Hi @BoHyun Jung ,

 

Add the icon image also.

 

Mark my answer correct and helpful if helps you.

 

Thanks,

Nivedita Patil.

Mayur2109
Kilo Sage
Kilo Sage

Hi @BoHyun Jung ,

Please refer below post it might solve your issue.

https://www.servicenow.com/community/developer-forum/service-portal-content-item-images-are-not-visi...

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

Prashant Ahire
Kilo Sage

Hello @BoHyun Jung 
There is a UI Policy on Content Item that is hiding the picture field. Here is the UI policy that is hiding it "Set fields for content"

PrashantAhire_0-1695215960073.png

Set the visible to false and add a image in picture field.

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Prashant Ahire

 

BoHyun Jung
Mega Sage

Hi, @Prashant Ahire @Mayur2109 😋

 

Those images were there and suddenly disappeared.
And I don't use content items, I only use catalog items.