Catalog item "clear the value" checkbox issue

Yogita11_
Tera Contributor

Hello, everyone.

 

Does anyone have a solution for the "clear the value" checkbox issue on UI Policy?

When we check the checkbox, the variable values on RITM disappear, and when we uncheck the checkbox, a problem occurs on the form (after checking and unchecking the conditional checkbox variable, the previous value of the variable that was supposed to be cleared remains). Has anyone found a solution? that it should function as "clear the value" on the portal but not vanish the value on the RITM.

 

Thank you

1 ACCEPTED SOLUTION

Just tested, it is indeed your setup that is wrong. You should use Clear the Variable value = true in combination with Visible = false.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

16 REPLIES 16

The issue is just due to misconfiguration. No need for Client Scripting.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Yes, I am aware of this workaround, but I believe it is not the proper or standard practice.