- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2024 09:07 AM
Hello, everyone.
Does anyone have a solution for the "clear the value" checkbox issue on UI Policy?
When we check the checkbox, the variable values on RITM disappear, and when we uncheck the checkbox, a problem occurs on the form (after checking and unchecking the conditional checkbox variable, the previous value of the variable that was supposed to be cleared remains). Has anyone found a solution? that it should function as "clear the value" on the portal but not vanish the value on the RITM.
Thank you
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2024 11:31 AM
Just tested, it is indeed your setup that is wrong. You should use Clear the Variable value = true in combination with Visible = false.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2024 11:32 AM
The issue is just due to misconfiguration. No need for Client Scripting.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2024 12:36 AM
Yes, I am aware of this workaround, but I believe it is not the proper or standard practice.