@leviii
please share your user criteria and script
Ensure you add that in "Available For" Related list of your catalog item
Script something like this, but please enhance
var userRec = new GlideRecord('sys_user');
userRec.addQuery('sys_id', user_id);
userRec.addQuery('u_authorization_leve', '3'); // give your proper query here
userRec.query();
answer = userRec.hasNext();
You can also test this using User Criteria Diagnostics
Debug user criteria of a catalog item
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
