Catalog Items doesnot appear as configured

[New Developer_S]

Hi,
I have created some catalog items under Service Catalog for Singapore portal . As an Admin I have configured all Variables, Categories,variable sets,Available for( Singapore group ) as well  . Also I have checked the Roles and visibility.

When the Singapore user in trying to test these catalog items , he is unable to view these catalog items from the left navigation drop down.While searching these items in search ,, these Catalog items appear  in Service portal. He wants to see the left side as.... when the user wants to select the catalog item under particular category.

how to troubleshoot this issue ?
I have tried to impersonate him, while searching the item all catalog items appear but when we check the left navigation for the catalog items, catalog items doesn't appear.

Why does the service catalog doesnot pick up the categories which are configured under left 
user want to see the catalog items there instead of searching .Any leads ?

Regards,

TIA

[Anubhav24]

Hi @New Developer_S ,

Try this KB : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754926

Refer to this URL as well :

https://www.servicenow.com/community/itsm-forum/service-catalog-categories-not-displaying/m-p/524381...

[New Developer_S]

Thanks Anubhav,

but where exactly i need to check ? can you please paste any screenshot ? im unable to locate the script 

[Vishal Birajdar]

Hi @New Developer_S 

You can use the "User criteria diagnostics" to check if user have access to category, catalog item

If User has not access to cat item , category then it will be like below :

[New Developer_S]

yes he can .. I already checked .. PFA ..