Knowledge Article movement from one KB to another

Ram1006
Giga Contributor

‎10-06-2023 01:13 AM

Hi Team,

 

I have been checking this topic from a while but i didn't get the proper solution.

 

I need to move all the knowledge articles from Knowledge base A to Knowledge base B.

Knowledge base B has different set of categories and there more than 200 knowledge articles to be moved.

I can't checkout article individually and make the changes as it captures the versions as well and lot of manual work.

 

Is there any way to move article from KB A to KB B along with their categories.

 

Thanks,

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Anand Kumar P
Giga Patron
Giga Patron

‎10-08-2023 11:50 AM

Hi @Ram1006 ,

  1. Go to Knowledge ArticlesSearch filters to display the knowledge articles you want to move from Knowledge Base A-->.Select the articles you want to export.Right-click on the selected articles and choose "Export to XML."-->Save the XML file to your local computer.-->Ensure that you map the "Category" field correctly to match the categories in Knowledge Base B.-->Import that xml.Please mark it as Solution Proposed and Helpful if it works for you

Thanks,

Anand

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