Catalog task State issue

[dmahendran]

Hey Folks,

I'm facing an issue with my ServiceNow workflow, which includes two catalog tasks. When I close the first catalog task, the second one automatically gets closed as well. The same happens when a task is canceled. I need these tasks to function independently. Additionally, I want to set the RITM state based on the task statuses, If either of the tasks is canceled, the RITM should be set to closed cancelled or If both tasks are completed, the RITM should be set to closed complete.

Any help would be appreciated!!

[Viraj Hudlikar]

Hello @dmahendran 

Can you check what stage has been selected in previous activity before triggering approval. In your run script activity select stage you need I see its empty. I tried same doing my stage are populated correctly.

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Thanks & Regards
Viraj Hudlikar.

[dmahendran]

I tried updating the stage in the Run Script, but when I submitted the request, it still showed "Waiting for Approval," even though I didn't set the stage. Additionally, I set the "Waiting for Approval" stage in the Approval activity after the Run Script, but I can't figure out why it's happening.

[Viraj Hudlikar]

@dmahendran 

Can you cross verify when you are selecting stage in any activity what is ordering of stage is waiting for approval having less weight it might be reason.
In my case this is ordering as per ootb design.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[dmahendran]

The stages were quite similar in my instance too. I'll attach the snip below the stages that i got when i raised an request. Multiple approval stages are reflecting.