Catalog task state shows pending to open On rollback after rejecting an approval

[Ajai S Nair]

Hi All,

Currently I am working on rollback To activity in workflow for a catalog item .If any approvals for a RITM is rejected then the user can resubmit it and the task and approvals will be reopened again. Rollback is working and it reopens the Catalog task but when i change the state to close complete then the system changes state to open and it shows an entry like stet changed  from pending to open in the activities.

I already went through the documentation for Rollback To,

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workflow-activities/r...

It is explained there that 'Rollback To resets the targeted task (the direct transition) to Open. All tasks that have executed between the Rollback To activity and the targeted task (rolled back task) are set to Pending.'

But in my case the targeted task is made open and then changed to pending by system.

Any help is appreciated.

[Ajai S Nair · Accepted solution]

After making minor changes in the position of 'Rollback To' activity in the workflow , I was able to eliminate below 2 entries from the activities,

Now it is directly showing pending to open only in activities

Since it is a ServiceNow default mechanism to make state of reopened task to pending I was not able to modify that.