Catalog variable Date/Time validation – 2 working days (Sun–Thu) with hour‑based lead time

Sirri
Tera Guru

Hi Community,

I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.

Variable Details

  • Variable name: time_to_send_out_comms
  • Variable type: Date/Time
  • Used on: Service Request (SR)

    Business Requirement

    1. Past Date/Time Validation

    • The selected date/time must not be in the past

    If user selects a past date/time, show the error message:

    “The time chosen to send out the communication occurs in the past, kindly select a future date/time to proceed.”

    2. Minimum Lead Time – 2 Working Days (Hour‑Based)

    • The selected date/time must be at least 2 working days after the current date/time
    • Working days: Sunday to Thursday
      (Friday and Saturday are non‑working days)
    • Lead time must be hour‑based, not just date‑based

    Example

    Current date/time:

    13/May/2026 13:05:00 (Wednesday)

    Valid selections

    • 17/May/2026 13:06:00
    • 17/May/2026 15:00:00
    • Any date/time after the same HH:mm:ss on the 2nd working day

    Invalid selections

    • 17/May/2026 13:04:00
    • Any date/time before 17/May/2026 13:05:00

    If user does not allow 2 working days lead time, show the error message:

    “Please allow two working days lead time for approvals and content review.”
    Please provide with exact code so it will helpful to me.

    Thank you

     





1 ACCEPTED SOLUTION

Hello @Sirri 

Here is the updated onChange Client script:

function onChange(control, oldValue, newValue, isLoading) {
    //Stop processing further code from running when the form initially loads with pre-existing values
    if (isLoading) {
        return;
    }
    // Stop processing further code from running when user clears the field, as there is nothing to validate
    if (!newValue || newValue == '') {
        return;
    }

    var pastMsg = "The time chosen to send out the communication occurs in the past, kindly select a future date/time to proceed.";
    var leadMsg = "Please allow two working days lead time for approvals and content review.";
    var weekendMsg = "Communications cannot be scheduled on a Friday or Saturday as these are non-working days. Please select a working day (Sunday–Thursday).";

    // Month abbreviation to 0-indexed number mapping for display-style format (e.g., "11/May/2026 10:41:26")
    var monthMap = {
        'Jan': 0, 'Feb': 1, 'Mar': 2, 'Apr': 3,
        'May': 4, 'Jun': 5, 'Jul': 6, 'Aug': 7,
        'Sep': 8, 'Oct': 9, 'Nov': 10, 'Dec': 11
    };

    // Required to separate the date component from the time component for independent parsing
    var dateParts = newValue.split(' ');

    // Required to extract hour, minute, and second as separate values from the time string like "12:48:24"
    var timeParts = dateParts[1].split(':');

    var year, month, day;

    //Please go through below links to understand below code:

    /*

    indexOf(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/String/indexOf
    split(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/String/split
    parseInt(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/parseInt
    Date(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Date/Date

    */

    // For Date Time format: "11/May/2026 10:41:26"
    if (dateParts[0].indexOf('/') !== -1) { // check whether date contain a forward slash
        // Display-style format: "11/May/2026"
        var dateComponents = dateParts[0].split('/'); // Splits "11/May/2026" into pieces: ["11", "May", "2026"]
        day = parseInt(dateComponents[0], 10); // First piece "11" which is day = 11
        month = monthMap[dateComponents[1]]; // Second piece "May" → look up in monthMap → month = 4 (0-indexed)
        year = parseInt(dateComponents[2], 10); // Third piece "2026" → year = 2026
    
	} else {
        //For Date Time format:  "2026-05-20" -- You can comment this if you don't need it.
        var dateComponents = dateParts[0].split('-');
        year = parseInt(dateComponents[0], 10);
        month = parseInt(dateComponents[1], 10) - 1;
        day = parseInt(dateComponents[2], 10);
    }

    // Required to construct a valid JavaScript Date; month is 0-indexed (0=Jan, 11=Dec)
    var selectedDate = new Date(year, month, day, parseInt(timeParts[0], 10), parseInt(timeParts[1], 10), parseInt(timeParts[2], 10));

    // Capture the current date/time as the baseline for both past-date and lead-time validations
    var now = new Date();

    // VALIDATION #1: Communications cannot be scheduled in the past
    if (selectedDate.getTime() < now.getTime()) {
        alert(pastMsg);
        g_form.setValue('time_to_send_out_comms', ''); //Clear the variable value
        return; // Stop processing further code
    }

    // VALIDATION #2: Communications cannot be scheduled on non-working days (Friday or Saturday)
    // getDay() returns 0=Sunday, 1=Monday, 2=Tuesday, 3=Wednesday, 4=Thursday, 5=Friday, 6=Saturday
    var selectedDayOfWeek = selectedDate.getDay();
    if (selectedDayOfWeek === 5 || selectedDayOfWeek === 6) {
        alert(weekendMsg);
        g_form.setValue('time_to_send_out_comms', ''); //Clear the variable value
        return; // Stop processing further code
    }

    // VALIDATION #3: Calculate the earliest allowed date/time by starting from the current moment and adding 2 working days while preserving the exact time (hour-based comparison)
    var minDate = new Date(now.getTime());

    // Track how many valid working days have been counted toward the 2-day minimum
    var workingDaysAdded = 0;

    // Iterate day-by-day until exactly 2 working days (Sunday–Thursday) have been accumulated
    while (workingDaysAdded < 2) {
        // Advance the date by one calendar day for each iteration
        minDate.setDate(minDate.getDate() + 1);
        // Determine if the current day in the loop is a working day or a non-working day
        var dayOfWeek = minDate.getDay();
        // Skip Friday (5) and Saturday (6) as they are defined as non-working days per business requirements
        if (dayOfWeek !== 5 && dayOfWeek !== 6) {
            // Count only valid working days toward the 2-day lead time requirement
            workingDaysAdded++;
        }
    }

    // Selected date/time must be at or after the same hour/minute/second on the 2nd working day from now
    if (selectedDate.getTime() < minDate.getTime()) {
        alert(leadMsg);
        g_form.setValue('time_to_send_out_comms', ''); //Clear the variable value
        return; // Stop processing further code
    }
}

VishalJaswal_0-1778855253994.png



Validation Results:

VishalJaswal_1-1778855289743.png

VishalJaswal_2-1778855302986.png

 

VishalJaswal_3-1778855313382.pngVishalJaswal_4-1778855323279.png

VishalJaswal_5-1778855335437.png

 




Hope that helps!

View solution in original post

27 REPLIES 27

@Vishal Jaswal ,

Thank you for your response. I have given same code which you have given :

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Type appropriate comment here, and begin script below

    var pastMsg = "The time chosen to send out the communication occurs in the past, kindly select a future date/time to proceed.";
    var leadMsg = "Please allow two working days lead time for approvals and content review.";

    var parts = newValue.split(' ');
    var d = parts[0].split('-');
    var t = parts[1].split(':');

    var selected = new Date(
        parseInt(d[0], 10),
        parseInt(d[1], 10) - 1,
        parseInt(d[2], 10),
        parseInt(t[0], 10),
        parseInt(t[1], 10),
        parseInt(t[2], 10)
    );

    var now = new Date();

    // Past date validation
    if (selected.getTime() < now.getTime()) {
        alert(pastMsg);
        g_form.setValue('time_to_send_out_comms', '');
        return;
    }

    // Lead time calculation (2 working days, excluding Fri & Sat)
    var minDate = new Date(now.getTime());
    var workingDaysAdded = 0;

    while (workingDaysAdded < 2) {
        minDate.setDate(minDate.getDate() + 1);
        var dayOfWeek = minDate.getDay();

        if (dayOfWeek !== 5 && dayOfWeek !== 6) {
            workingDaysAdded++;
        }
    }

    // Lead time validation
    if (selected.getTime() < minDate.getTime()) {
        alert(leadMsg);
        g_form.setValue('time_to_send_out_comms', '');
    }

}

Please check If I'm missing anything in onchange client script i have selected variable as 
time_to_send_out_comms but still it's not working for me for reference please check below snips.
Sirri_0-1778744434260.pngSirri_1-1778744523828.png

Nothing is coming when I selected past date or withing 2 working days. I'm not sure is this active are not Please can you provide the xml of that script and provide the name of that script so after importing i can verify. If I'm missing anything.



@Sirri 

I will suggest to use GlideAjax and schedule for validating business days

if customer in future says to follow schedule to validate business day the script needs to be changed again

did you check the link I shared which has approach using GlideAjax and Schedule?

Variable Date no less than 5 business days 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,
Thank you for your response.
But there is no schedule OOB which says Sunday to Thursday in that case it is very difficult right? Please help me with exact code which as per my requirement.




@Sirri 

if customer is using that schedule then it should be there in the instance

They must be using schedule for their Incident SLAs etc why not use that only?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

I have reviewed the approach you provided; however, it is still not working as expected. After applying my customizations, I am still facing issues. whatever i select the date every time it is showcasing the alert this not expected. Could you please review and help identify what might be missing?

For your reference, I am sharing the updated implementation below:

OnChange Client Script:
function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

 

    var ga = new GlideAjax('CommsDateValidator');
    ga.addParam('sysparm_name', "getInfo");
    ga.addParam('sysparm_date', g_form.getValue('time_to_send_out_comms'));
    ga.getXMLAnswer(function(answer) {
        if (answer == 'true') {
            alert('Please select a date after 2 business days');
            g_form.clearValue('time_to_send_out_comms');
        }
    });
}
Script Include
Name: CommsDateValidator
Script:
var CommsDateValidator = Class.create();
CommsDateValidator.prototype = Object.extendsObject(AbstractAjaxProcessor, {

 

    getInfo: function() {

 

        var dateSelected = this.getParameter('sysparm_date');
        var nowDateTime = new GlideDateTime();

 

        var days = 2;
        var dur = new GlideDuration(days * 43200 * 1000);

 

        // Schedule: 8x8 weekday schedule (Sun–Thu, excluding holidays)
        var schedule = new GlideSchedule('18391defdb044210707e0474f39619fa');

 

        var finalTime = schedule.add(nowDateTime, dur, '');
        var updatedGdt = new GlideDateTime(dateSelected);
        var finalTimeGdt = new GlideDateTime(finalTime);

 

        if (updatedGdt < finalTimeGdt) {
            return 'true';
        }
        return 'false';
    },

 

    type: 'CommsDateValidator'
});

I have also attached the schedule configuration snippets for your review. Kindly let me know if I have missed anything or if further adjustments are required.
I have added the sys id of the schedule (RX IT Working Hours) not schedule entry (Sunday-Thursday 7:30-6:30) I hope that is correct right?
Sirri_0-1778834597767.pngSirri_1-1778834630439.png


Thank you