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05-13-2026 06:12 AM
Hi Community,
I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.
Variable Details
- Variable name: time_to_send_out_comms
- Variable type: Date/Time
- Used on: Service Request (SR)
Business Requirement1. Past Date/Time Validation
- The selected date/time must not be in the past
✅ If user selects a past date/time, show the error message:
“The time chosen to send out the communication occurs in the past, kindly select a future date/time to proceed.”
2. Minimum Lead Time – 2 Working Days (Hour‑Based)
- The selected date/time must be at least 2 working days after the current date/time
- Working days: Sunday to Thursday
(Friday and Saturday are non‑working days) - Lead time must be hour‑based, not just date‑based
Example
Current date/time:
13/May/2026 13:05:00 (Wednesday)Thank you✅ Valid selections
- 17/May/2026 13:06:00
- 17/May/2026 15:00:00
- Any date/time after the same HH:mm:ss on the 2nd working day
❌ Invalid selections
- 17/May/2026 13:04:00
- Any date/time before 17/May/2026 13:05:00
✅ If user does not allow 2 working days lead time, show the error message:
“Please allow two working days lead time for approvals and content review.”
Please provide with exact code so it will helpful to me.
Solved! Go to Solution.
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05-15-2026 07:30 AM
Hello @Sirri
Here is the updated onChange Client script:
function onChange(control, oldValue, newValue, isLoading) {
//Stop processing further code from running when the form initially loads with pre-existing values
if (isLoading) {
return;
}
// Stop processing further code from running when user clears the field, as there is nothing to validate
if (!newValue || newValue == '') {
return;
}
var pastMsg = "The time chosen to send out the communication occurs in the past, kindly select a future date/time to proceed.";
var leadMsg = "Please allow two working days lead time for approvals and content review.";
var weekendMsg = "Communications cannot be scheduled on a Friday or Saturday as these are non-working days. Please select a working day (Sunday–Thursday).";
// Month abbreviation to 0-indexed number mapping for display-style format (e.g., "11/May/2026 10:41:26")
var monthMap = {
'Jan': 0, 'Feb': 1, 'Mar': 2, 'Apr': 3,
'May': 4, 'Jun': 5, 'Jul': 6, 'Aug': 7,
'Sep': 8, 'Oct': 9, 'Nov': 10, 'Dec': 11
};
// Required to separate the date component from the time component for independent parsing
var dateParts = newValue.split(' ');
// Required to extract hour, minute, and second as separate values from the time string like "12:48:24"
var timeParts = dateParts[1].split(':');
var year, month, day;
//Please go through below links to understand below code:
/*
indexOf(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/String/indexOf
split(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/String/split
parseInt(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/parseInt
Date(): https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Date/Date
*/
// For Date Time format: "11/May/2026 10:41:26"
if (dateParts[0].indexOf('/') !== -1) { // check whether date contain a forward slash
// Display-style format: "11/May/2026"
var dateComponents = dateParts[0].split('/'); // Splits "11/May/2026" into pieces: ["11", "May", "2026"]
day = parseInt(dateComponents[0], 10); // First piece "11" which is day = 11
month = monthMap[dateComponents[1]]; // Second piece "May" → look up in monthMap → month = 4 (0-indexed)
year = parseInt(dateComponents[2], 10); // Third piece "2026" → year = 2026
} else {
//For Date Time format: "2026-05-20" -- You can comment this if you don't need it.
var dateComponents = dateParts[0].split('-');
year = parseInt(dateComponents[0], 10);
month = parseInt(dateComponents[1], 10) - 1;
day = parseInt(dateComponents[2], 10);
}
// Required to construct a valid JavaScript Date; month is 0-indexed (0=Jan, 11=Dec)
var selectedDate = new Date(year, month, day, parseInt(timeParts[0], 10), parseInt(timeParts[1], 10), parseInt(timeParts[2], 10));
// Capture the current date/time as the baseline for both past-date and lead-time validations
var now = new Date();
// VALIDATION #1: Communications cannot be scheduled in the past
if (selectedDate.getTime() < now.getTime()) {
alert(pastMsg);
g_form.setValue('time_to_send_out_comms', ''); //Clear the variable value
return; // Stop processing further code
}
// VALIDATION #2: Communications cannot be scheduled on non-working days (Friday or Saturday)
// getDay() returns 0=Sunday, 1=Monday, 2=Tuesday, 3=Wednesday, 4=Thursday, 5=Friday, 6=Saturday
var selectedDayOfWeek = selectedDate.getDay();
if (selectedDayOfWeek === 5 || selectedDayOfWeek === 6) {
alert(weekendMsg);
g_form.setValue('time_to_send_out_comms', ''); //Clear the variable value
return; // Stop processing further code
}
// VALIDATION #3: Calculate the earliest allowed date/time by starting from the current moment and adding 2 working days while preserving the exact time (hour-based comparison)
var minDate = new Date(now.getTime());
// Track how many valid working days have been counted toward the 2-day minimum
var workingDaysAdded = 0;
// Iterate day-by-day until exactly 2 working days (Sunday–Thursday) have been accumulated
while (workingDaysAdded < 2) {
// Advance the date by one calendar day for each iteration
minDate.setDate(minDate.getDate() + 1);
// Determine if the current day in the loop is a working day or a non-working day
var dayOfWeek = minDate.getDay();
// Skip Friday (5) and Saturday (6) as they are defined as non-working days per business requirements
if (dayOfWeek !== 5 && dayOfWeek !== 6) {
// Count only valid working days toward the 2-day lead time requirement
workingDaysAdded++;
}
}
// Selected date/time must be at or after the same hour/minute/second on the 2nd working day from now
if (selectedDate.getTime() < minDate.getTime()) {
alert(leadMsg);
g_form.setValue('time_to_send_out_comms', ''); //Clear the variable value
return; // Stop processing further code
}
}
Validation Results:
Hope that helps!
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05-14-2026 12:44 AM
@Vishal Jaswal ,
Thank you for your response. I have given same code which you have given :
Please check If I'm missing anything in onchange client script i have selected variable as
Nothing is coming when I selected past date or withing 2 working days. I'm not sure is this active are not Please can you provide the xml of that script and provide the name of that script so after importing i can verify. If I'm missing anything.
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05-14-2026 01:35 AM
I will suggest to use GlideAjax and schedule for validating business days
if customer in future says to follow schedule to validate business day the script needs to be changed again
did you check the link I shared which has approach using GlideAjax and Schedule?
Variable Date no less than 5 business days
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2026 04:41 AM
@Ankur Bawiskar ,
Thank you for your response.
But there is no schedule OOB which says Sunday to Thursday in that case it is very difficult right? Please help me with exact code which as per my requirement.
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05-14-2026 05:00 AM
if customer is using that schedule then it should be there in the instance
They must be using schedule for their Incident SLAs etc why not use that only?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-15-2026 01:48 AM
I have reviewed the approach you provided; however, it is still not working as expected. After applying my customizations, I am still facing issues. whatever i select the date every time it is showcasing the alert this not expected. Could you please review and help identify what might be missing?
For your reference, I am sharing the updated implementation below:
Script:
I have added the sys id of the schedule (RX IT Working Hours) not schedule entry (Sunday-Thursday 7:30-6:30) I hope that is correct right?
Thank you