Please check the below screenshot, this is a entry from live_notification table, for every mentioned name in the worknotes/comments it will make a entry in that table
You can see "field_name" as work_notes and this email script is working on the table "live_notification", please add a check in your email script:
if(current.field_name == "work_notes"){
//Execute your worknotes template here OR customise message OR if you want to make it specific for a table you can also add a table check above
}else{
// you can execute normal execution whatever was present earlier
}
I hope you understand!
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Email which is getting triggered when someone has mentioned in worknotes/comments is this
You can open this notification and it is calling an email script as below:
Open the email script and edit the content as mentioned by the below link:
As per your scenario please replace
recordGR.comments.getJournalEntry(1)TO
recordGR.worknotes.getJournalEntry(1)
If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.
