category and subcategory

[JulietD]

Hi Team,

how category and sub-category values flow for CMDB classes (as the type is string, not choice).

eg: windows server.

how are these values populated if the data load is manual and or via any integration?

what are the OOB available values for categories, and how we add additional choice for categories in case of additional customization?

[Shubham_Jain]

@JulietD 

In ServiceNow, Category and Sub-category values for CMDB classes are used to classify Configuration Items (CIs), such as servers or network devices.

How Values Are Populated:

• Manual Entry: Users select category/sub-category values when creating or editing CIs.
• Automated Entry (via Discovery or Integration): Categories are populated based on predefined logic in Discovery or through integrations. For example, a Windows Server CI might automatically have the Category as "Server" and Sub-category as "Windows."

OOB Available Values:

• OOB Categories: For classes like cmdb_ci_computer, typical categories might include "Server," "Workstation," or "Virtual Machine."
• OOB Sub-categories: These are more specific (e.g., "Windows Server," "Linux Server").

Adding Custom Categories/Sub-categories:

1. Navigate to Choice Lists: Go to System Definition > Choice Lists to add new choices.
2. Add Choices: Create new values for Category (e.g., "Cloud Server") and Sub-category (e.g., "AWS Windows Server").
3. Use Data Transformation for Imports: If importing data, use Data Transformation Rules to map categories correctly.

[JulietD]

Hi @Shubham_Jain ,

how can i navigate to choise list, as the type of the field is string?

thanks