CC email address not working

[MPP22]

Hello, we have 3 below custom tables in scoped application. 1. ABC 2. DFG > This table has a reference field from table ABC 3. XYZ > This table has a reference field from table DFG Now below script built on the "XYZ" table to send an email to approvers (trying to get this data from ABC table via dot walk) in CC. But somehow could not see these approvers in CC under email logs. The below script working well in background-script and gives me approver email, name. Appreciate urgent help here to understand where could be the issue /how can we troubleshoot/fix this. var grOp = new GlideRecord('XYZ'); grOp.addQuery('sys_id', current.getUniqueValue()); grOp.query(); while (grOp.next()) { var kri = grOp.transaction; var grKri = new GlideRecord('DFG'); grKri.addQuery("sys_id", kri); grKri.query(); while (grKri.next()) { var app = grKri.ABC.approver.toString().split(","); var cnt = app.length; for (var i = 0; i < cnt; i++) { var user = new GlideRecord("sys_user"); user.addQuery("sys_id", cnt[i]); //user.addQuery("notification", 2); //email //user.addQuery("email", "!=", ""); user.query(); while (user.next()) { email.addAddress("cc", user.email, user.getDisplayValue()); } } } }

[Murthy Ch]

Hi @MPP22 

Update the last logic like below:

if(user.next())
{
var email=user.email.toString();
var name= user.name.toString();
email.addAddress("cc", email, name);
}
}
}
}

[MPP22]

@Murthy Ch Tried the suggested way, no luck. Could not see "CC" email under "Copied" field on email logs.

Any heads up further !!

[Murthy Ch]

Hi @MPP22 

Keep some info. statements before adding in CC.

if(user.next())
{
var email=user.email.toString();
var name= user.name.toString();
gs.info("user email:="+email);
gs.info("user name:="+name);
email.addAddress("cc", email, name);
}

If the above log comes then there will be issue in adding CC or if not we need to check the script again.

[MPP22]

@Murthy Ch - This has already been tried. Could not this info in system logs. However if we try using background script could see info.