Certificate Management Incident

[faisal_waryum]

Hi everyone, 

When a certificate is expired it should create an incident. Now I am not able to find these incidents, Is there something i am missing ? 

I have done incident.list and in the filter did a search for short description contains renewal/certificate renewal. 

Where should i be looking for expired certificate incidents ? 

[johnfeist]

Hi faisal_waryum,

If you are sure that the incident has been created, you need to check for ACLs, Before Query business rules, etc. to make sure that you are not being prevented from seeing those incidents.

Have you traced the incident creation in the script debugger?  One common error is not having an insert() statement in the script that is creating the incident.  You can also embed debugging statements in your script(s) to see what values are in place and how the script is flowing.  You should also check the error and warning logs immediately after trying to create an incident from certificate expiry.

The bottom line is that if the incident is actually getting created, absent ACLs Before Queries, etc. you should be able to see them.