Change Behavior of Submit Button on Service Portal

[jmiskey]

We have a Catalog Item (NOT a Record Producer) that people will use to order stuff from the Service Portal.   It appears that the default behavior on the Service Portal is that it puts a "Submit" button at the bottom, and when you click it, it submits the Request, puts a green bar in the header section that says something like "Created REQ0010227 - track using 'Requests' in the header or click here to view", but it stays on that screen (and the "Submit" button changes to "Submitted".

This is a little confusing to users, as they sometimes do not notice the light green bar in the header section (and for some users it fades away after a few seconds), and because it is still on the Service Portal page, they think that the Request wasn't submitted.

Is there any way to change the behavior of the submit button so that it:

- goes directly to the Request (the same place you get to by clicking the "click here to view" link in the green bar in the header)

or

- goes back to the Service Portal home page

Thanks

[Community Alums]

Joe,

Yes, you can change it. Just make a copy of the widget, and then change the code as necessary.

[jmiskey]

So, is that Submit button a standard, OOTB Widget from ServiceNow?

If so, which one is it (what is the name)?

And if I make a copy and change the programming behind it, how do I tell the Service Portal to start using my custom one instead of their default one?

[Community Alums · Accepted solution]

Its not the button itself, but the entire thing that displays the catalog item, including the button.

To make it use the custom one, you'd need to open the page designer, and put in your custom widget and remove the OOTB one.

I'd strongly suggest you start here:

https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_...

Service Portal

[jmiskey]

Ah, OK.   So I assume it is the Widget named "SC Catalog Item [widget-sc-cat-item]", right?

So, if I made a copy and edited it, where do I go to tell Service Portal to look at my new one instead?

Would that be changed too for other Catalog Items we may have out there, or is there the ability to pick and choose which Catalog Items point to which Widget?