Change Behavior of Submit Button on Service Portal

[jmiskey]

We have a Catalog Item (NOT a Record Producer) that people will use to order stuff from the Service Portal.   It appears that the default behavior on the Service Portal is that it puts a "Submit" button at the bottom, and when you click it, it submits the Request, puts a green bar in the header section that says something like "Created REQ0010227 - track using 'Requests' in the header or click here to view", but it stays on that screen (and the "Submit" button changes to "Submitted".

This is a little confusing to users, as they sometimes do not notice the light green bar in the header section (and for some users it fades away after a few seconds), and because it is still on the Service Portal page, they think that the Request wasn't submitted.

Is there any way to change the behavior of the submit button so that it:

- goes directly to the Request (the same place you get to by clicking the "click here to view" link in the green bar in the header)

or

- goes back to the Service Portal home page

Thanks

[Community Alums]

That's the page designer stuff i was talking about. It would change it for every item viewed from the portal. I really can't stress enough how important it is to read the overview of how the tool works. You really need to have a healthy architectural understanding of how the module works before you start changing widgets.

[jmiskey]

OK.   Thanks for the quick help Andrew!