Change calendar is not visible for some users

[Cindy Sim]

I have added change calendar link in Protal page. When link is clicked, for some user it is giving error that report is available to certain users only. Is there a way to make it available to user in ABC group without providing it any roles? Sharing the report is not working.

[Community Alums]

Hi @Cindy Sim ,

A Group without any role is a bad practice.

You should have agroup, add the members and provide the roles, that's the best practice of ServiceNow.

Alos, 

Do they have read access to the record (e.g. change_request.none)? You'll need that if you want to grant read access to individual fields as well. Your ACLs should look something like this

change_request.none - record level access, grant read access to everyone (role=public)

change_request.* - all fields, grant read access to only those whom you deem necessary (e.g. roled users or logged in users? your choice)

change_request.field_name - a specific field like number, short_description, grant access to everyone (role=public)

[Mark Endsley]

Edit the report, 

Click Share

Share with groups and users, add the group.

[Dr Atul G- LNG]

Hi @Cindy Sim 

Agree with @Community Alums , a group without role is like end user , what is purpose of sharing it with end users and if it is fulfiller, then user can access via native view as well.