Change Catalog Item preview from Request Item

[AdriaM]

Catalog item preview is not showing any field and also the open record button is opening then com.glideapp.servicecatalog_cat_item_view.
Documentation says taht default view fields should be shown, and its true for other tables, as sc_request, but is not working for sc_cat_item.
How can we change this behaviour to show the default sc_cat_item view?
Thank you,

[Saurav11]

Hello

The image is broken can you add the screenshot again

Thanks

[Gaurav Shirsat]

Hello

The image is Broken. Please attach the image again.

To force it to the "Default" view, clear the "View name" field and add "&sysparm_view_forced=true" to the end of the "Arguments" field: That should take care of it for the "My Profile" Module.

refer this to set different default view for your issue?

https://community.servicenow.com/community?id=community_question&sys_id=6e774eaadb8b08d0f7fca851ca96...

Please do check is there any View Rule in your system

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat
https://www.linkedin.com/in/gauravshirsat/

[AdriaM]

I hope this time the image shows ok.

The problem comes from the RITM form on the preview button of the catalog item. On the preview no field is shown, when as doc says, default view field sholud be shown.

And also on the open form button, catalog item view is shown instead of catalog item form.

We expect to see on the preview the catalog item form fields. Is there any way to achive this