Change form fields not visible on service portal custom tab

[Arundhati]

Hello Everyone,

I have created a custom tab in Standard ticket conversation which is named as Change details

I want to added few fields which should be visible on portal for which I have created a specific view

but thoes fields are not visible on portal

My view looks like below

But the customer ticket number, Customer requested date and effort estimation are not visible

what can I do to achiev this

[Arundhati]

No even admin can't see it on portal, the fields are from task table and should be visible for everyone

[Ankur Bawiskar · Accepted solution]

@Arundhati 

even for admin it's not visible then it's something to do with that view.

When you visit your CHG table and that view in native, is admin able to see that field?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arundhati]

Hello Ankur,

Yeah you are right admin is also not able to see the fields in native

what can be the solution for this?

[Ankur Bawiskar]

@Arundhati 

to find the solution, you need to know the root cause

are you sure you configured the correct fields on that view via Configure Form Layout? share the screenshots for that

Since you said these fields are at task level then these should be available when you configure the form layout

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arundhati]

Hello Ankur,

Thank you so much for your reply it helped me alot, I found the issue

It was because of the UI policy which was restricting the field