Change hyperlink on the Now Mobile app and point it to the Service Portal

[DeIvory Gordon]

Hello,

I need to change the hyperlink on my Now Mobile app from "Report an IT Incident" to "ServiceGPI Portal" and point the hyperlink to the Service Portal.  Please explain how to do this and if it can this be done without much scripting?  Thanks!

[Danish Bhairag2 · Accepted solution]

Hi @DeIvory Gordon ,

Certainly! To change the hyperlink in the Now Mobile app without extensive scripting, you can utilize ServiceNow's configuration options. Here are the steps to change the hyperlink from "Report an IT Incident" to "ServiceGPI Portal" and link it to the Service Portal:

1. **Navigate to ServiceNow:**

   - Log in to your ServiceNow instance with an account that has the necessary permissions.

2. **Locate the "Now Mobile" Application:**

   - Navigate to the Application Menu (grid icon in the upper left corner) and select the "Now Mobile" application.

3. **Edit the Workspace:**

   - Within the Now Mobile application, you'll find "Workspaces". Open the appropriate Workspace where you want to modify the hyperlink. Workspaces are essentially the different sections or screens within the Now Mobile app.

4. **Edit the Widget or Link:**

   - Inside the Workspace, locate the widget or link that displays "Report an IT Incident". You might need to find the specific widget or section that contains this text.

   - If it's a hyperlink, there should be an option to edit the link text and URL. Look for an option like "Text" or "Label" for the link text and "Link" or "URL" for the destination.

5. **Change the Link Text:**

   - Change the link text from "Report an IT Incident" to "ServiceGPI Portal".

6. **Set the Hyperlink to the Service Portal:**

   - Set the URL to point to your Service Portal. The URL should be the direct link to the Service Portal page you want to open when users click on "ServiceGPI Portal".

   - Usually, the URL of your Service Portal would look like: `https://<your-instance>.service-now.com/sp?id=service_portal_page_id`.

   - Replace `<your-instance>` with your ServiceNow instance name, and `service_portal_page_id` with the actual Sys ID of your Service Portal page.

7. **Save the Changes:**

   - Save the changes you made to the Workspace, Widget, or Link.

Mark my response helpful & accepted if it helps you resolve your query.

Thanks,

Danish