Change in form header content

[Gopinath Laksh1]

Can any one help me changing the content in form header.

For example: in form header only incident-Incident number is visible. Is it possible to add short description or any field in the form to add next to it or replacing it..

Please help in sorting this issue.

Thanks

Gopinath L

[tanumoy]

You can do it by changing the display value true for the short_description of incident table.

But please note that there are some obvious consequences of this.

• However this will have implications for any other references made to the incident record as well (e.g. show me the incidents associated with this problem, it will list short descriptions instead of numbers.)

is there any way to add caller name in the header bar of incident ticket..?

[Chuck Tomasi · Accepted solution]

Hi Gopinath,

There are are a couple options.

• Create a new field that concatenates the incident number with the short description field and use that as the display value. http://wiki.servicenow.com/?title=Reference_Fields . I don't recommend this because it modifies the way the incident appears in all other tables that reference it.
• You can write a client script. is there any way to add caller name in the header bar of incident ticket..?   This requires DOM manipulation which carries of risk of not working in future releases.

Can you explain what the use case is? This is the second time in a week that I have seen similar requests. I'd be interested to know why someone has asked since the information is easily available on a list or form.

[Daniel Draes]

Instead of modifying the header of the form you could also modify the browser title, something I personally see as much more useful

See a post on this here: Dynamic Browser Window Title - Take 2

Bear in mind though that this would also use some 'nasty' DOM manipulation violating best practice.

[Gopinath Laksh1]

Hi Chuck,

Thanks for your valuable reply. It works using the DOM Manipulation. Actually the use case is customer wants the caller, company details should be displayed along with incident number in form header.

Thanks

Gopinath L