Change in form header content

[Gopinath Laksh1]

Can any one help me changing the content in form header.

For example: in form header only incident-Incident number is visible. Is it possible to add short description or any field in the form to add next to it or replacing it..

Please help in sorting this issue.

Thanks

Gopinath L

[Chuck Tomasi]

That's a lot of information to put in that header. I suspect you're going to run in to formatting issues. Do yourself a favor and start asking "Why" on some of these requirements. Just because they ask about it doesn't mean you HAVE to implement it. As a consultant, it's best to understand the requirements before doing the implementation.

When you start doing customizations like this (especially ones that violate best practice), the customer can be left with a bad impression years later. They may not remember who asked for it, why, or who implemented it, only that it doesn't work, it's ugly, or something similar. Please, trust my 30 years in the industry and find out what the business requirement is for this before implementing it.

When you do - Let us know. We encourage customer feedback to make the product better!

[Gopinath Laksh1]

We too had a similar questions in our mind as this requirement will make us to violate the best practices. Sure I will let u know when we are implementing this requirement(mostly will try to explain the issues in this requirement and make the customers understand how risky is this).

Thanks

Gopinath L

[sdivone]

The use case that we have is that if an analyst has a great deal of activity in a Case record and is distracted from their work, when they return to their work, they need to scroll to the top of the page to remind themselves of which customer they are working on. This is a further distraction. All they have is the case # in the header. They would like to have the customer name as well.

[Chuck Tomasi]

Hi Shari,

I would approach this by creating my own display value field (ex u_display_value) and create a calculated value from the number, customer, etc. The name field on sys_user makes a good example.

Display values

http://wiki.servicenow.com/index.php?title=System_Dictionary

[Dr Strange Gene]

Hello Chuck,

I'm having the same issue as Gopinath did 5 years ago. Is your accepted solution still the recommended best practice for changing From Headers? I to wanted to add a name to the header.