Change Mail_Script to Display "@Mentions"

[codechaser]

I am looking for a way to change the existing mail_script API ${mail_script:ng_activity_mention_body} to display the @Mentions from work notes, instead of just the link to view messages in an incident.

-Thx!

[laurac · Accepted solution]

See in bold below how we edited the ng_activity_mention_body to accomplish this.   We also edited the subject of the emails above.

var recordGR = new GlideRecord(current.table);

if(recordGR.get(current.document)) {

        email.setSubject("You have been mentioned in " + recordGR.number +" | " + recordGR.getDisplayValue());

      template.print("<p style='color: #424E5B;margin: 0 0 12px;line-height: 26px;margin-bottom: 12px'>You have been mentioned by " + current.user_from.name + " in <a href='/" + recordGR.getRecordClassName() + ".do?sys_id=" + recordGR.getUniqueValue() + "'>" + recordGR.getDisplayValue() + "</a></p>");

      if (current.field_name == "comments") {

              template.print(recordGR.comments.getJournalEntry(1) +   "<br />");

      }

      else if (current.field_name == "work_notes") {

              template.print(recordGR.work_notes.getJournalEntry(1) +   "<br />");

      }

}

Code thanks to Mike Kaufman!

[codechaser]

FANTASTIC!   Thank you so much for sharing this!

[georgimavrodiev]

Jason,

I believe you may share the solution of Laura into your today's thread: Display Text in Activity Stream @Mention Email Notification so others interested may see it and use it + with this action you may directly close the topic

Best Regards,

Georgi Mavrodiev

IT Consultant

Do IT Wise

You may visit us in our Web Site: www.doitwise.com

[georgimavrodiev]

Laura, Thank You! Excellent solution!

[codechaser]

Thank you, Georgi for your input, also:)