Change management

[Arangi Naresh3]

In change management when change state is set to assess, then approvers are coming in related list as a current functionality, but if assignment group is xyz then will approvers will not trigger in related list when state is assess. How to achieve this

[Manisha Reddy K]

Hi @Arangi Naresh3,

          When the "Request Approval" button is clicked on Change Request, the system checks if the "Assignment Group" if filled or not. If not, it asks for a value in "Assignment Group", then the approval related list is created. After that if you change the "Assignment Group" then the approvers will remain as previously.

        This Automated activity is performed from OOB Change Request state model.

Mark this as helpful if it is

[Arangi Naresh3]

Hi @Manisha Reddy K 

Is it possible to restrict for one assignment group

[Taha Habib]

Hey Arangi,

If you want to bypass the approval process for a particular group so that approvers don't come in to picture when the state is access, you can go to sys_decision_question table and search for label as "Assess Technical Approvals". Here you can add one AND condition in which you can specify the assignment group is not xyz. This will automatically bypass approval for the xyz assignment group and move it to authorize.

I hope this answer helps you. Thank you.

[Arangi Naresh3]

Hi @Taha Habib 

Not move to authorise need to stay in assess state only