Change management

[Arangi Naresh3]

In change management when change state is set to assess, then approvers are coming in related list as a current functionality, but if assignment group is xyz then will approvers will not trigger in related list when state is assess. How to achieve this

[Taha Habib]

Hello Arangi,

In that case you have to modify the OOB Flow called "Change - Normal - Assess" and add and extra AND Condition(Record assignment Group is not "your choice of group") in the 4th Step if condition.
I have added a screenshot for your reference. However, it is not recommend generally to modify OOB Flows, so take caution. However, I have tested it in my PDI and it works as per your test case.

I hope this answer helps you. If you find this answer helpful please mark this answer as correct and helpful. Thank you.

[Arangi Naresh3]

Hi @Taha Habib 

I have tried in my pdi with same conditions as you suggested but still approvers are triggering

[Taha Habib]

Hello Arangi, did you also followed the first part. Setting the sys_decision_question table and search for label as "Assess Technical Approvals". Here you can add one AND condition in which you can specify the assignment group is not xyz.

You have to do both the changes the first part in the sys_decision_question and then the flow.

I hope this answer helps you. Thank you.

[Arangi Naresh3]

Hi @Taha Habib 

It is working for only one assignment group, is it possible to set assignment group type because this functionality need to work for few groups, in flow designer I have added condition assignment group type is not 'XYZ' in place of assignment group name 

But not working for group type 

[Taha Habib]

Hello Arangi,
Yes it is possible.

Update sys_decision_question as I did below and set the type to itil

2. Update flow as below

This works for all groups whose type is assignment in my PDI. 
I hope this helps you. Please mark this answer as correct and helpful, if it helps you. Thank you.