Change model 'Normal' prevented state transition from Assess to Scheduled

[SD_Akshay]

Whenever the technical approval approves the state is not changing from Assess to Authorize/Scheduled or any other next state. I even checked Change Model for normal and it is same OOB. 

The process is working fine by Workflow only the Change flow is not going forward. What to do?

[Sujatha V M]

@SD_Akshay In OOB, normal change moves from "Assess -> Authorize -> Scheduled" but here you are trying to move directly to Scheduled from Assess, then it requires changes to the Script Include "ChangeRequestStateModel_normal"

Reference link : 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

https://www.servicenow.com/community/developer-forum/change-model-standard-prevented-state-transitio...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[SD_Akshay]

Hi @Sujatha V M Appreciated the response I'm following the OOB flow only as I have skipped CAB approvals it is moving forward for schedule. If i go normal way if says as "Change model prevents transition from Assess to Authorize". As i want to keep OOB thing as it is I won't have to do changes in Script Include right? Please if you have any other solution do e know by reply.

[Prasanna_Patil]

Hi @SD_Akshay I am quite curious to know why we are skipping Authorize state?? As you raised Normal change it requires CAB approval which is done in Authorize state. 

[SD_Akshay · Accepted solution]

I have created the field called CAB approval required of not, If it says Not it will skip the Authorize state. for normal process too it says "Change model 'Normal' prevented state transition from Assess to Authorize"