Change of Assignment group as per the incident category , sub category in platform(Native)

[ServiceNow10sun]

Hi All,

My requirement  when application category field is 'Access' assignment group should be 'A' , when application category field is 'Platform' assignment group should be 'A' , when application category field is 'Data' then assignment group should be 'C' and when none of the above conditions met then assignment group should be 'D'.

In both scenario incidents are being created via service portal and via platform the the above function should work. 

Below is my script which is not working :

Please suggest .

Thank you in advance.

@Saurav11  @Ankur Bawiskar 

[Mohith Devatte · Accepted solution]

Hello @ServiceNow10sun ,

is this a Business rule ? if didi you configure an before insert BR or an after Insert BR ?

if its an After insert can you try making it before insert and see the result ?

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[Jerick I · Accepted solution]

Hi @ServiceNow10sun,

Why not use the OOB functionality to handle the group assignment rather than writing a script? Here is the link to the assignment rule. /sysrule_assignment_list.do?sysparm_userpref_module=4e396c067f0000010016d74aec287a36&sysparm_clear_stack=true

[Mohith Devatte · Accepted solution]

Hello @ServiceNow10sun ,

is this a Business rule ? if didi you configure an before insert BR or an after Insert BR ?

if its an After insert can you try making it before insert and see the result ?

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[Jerick I · Accepted solution]

Hi @ServiceNow10sun,

Why not use the OOB functionality to handle the group assignment rather than writing a script? Here is the link to the assignment rule. /sysrule_assignment_list.do?sysparm_userpref_module=4e396c067f0000010016d74aec287a36&sysparm_clear_stack=true

[ServiceNow10sun]

Assignment rule is not working when incident is created from service portal.

[Mohith Devatte]

@ServiceNow10sun try to use before insert BR for the same code that you are trying 

Hope this helps 

Mark my answer correct if this helps you 

Thanks