Change Request Approvals

[Shwetha Shenoy]

What should I configure in the workflows of change requests in order to achieve the following use case i.e. - 

In the Assess state, the approvals first need to be triggered to the peer group (assignment group members) and then to the manager of the assignment group (i.e. not at the same time or simultaneously but in the sequence described above).

Thanks in advance.

[Peter Bodelier]

Hi @Shwetha Shenoy,

You shouldn't configure this in the workflow. Use Change Approval Policies.

They should be self-explanatory but here's the doc.

Change approval policies (servicenow.com)

[Shwetha Shenoy]

Hi @Peter Bodelier,

Thanks for the idea,

I already tried using the change approval policies, I could only configure the approvals as mentioned in my use case but not in a sequence.

Please find the below screenshots :

 

I gave the value in the order field too, but that too doesn't solve my problem.

[Peter Bodelier]

Hi @Shwetha Shenoy,

We do this in multiple stages.

In Assess state, approval by Peers

In Authorize state Approval by Managers.

Therefore we can use the states in the condition of the decisions, and thus ask the approvals sequential.
If I'm not mistaken this is also how it works OOTB.

[Shwetha Shenoy]

Hi @Peter Bodelier,

I require both approvals in the Assess state i.e. first the peer approval and then the manager of the assignment group, in a sequential order as mentioned.

Thank you.