Change Request - State changes to Numeric value

[snowuser111]

Hi Experts,

Can anyone help me please.
I have created new choices in drop down of Change 'State' like : Failed, Successfully Completed.
But when I select anyone example 'Failed' or 'Successfully Completed' ,
and save it next time when I open the change it shows me numeric value like 3 (i.e Closed Complete) in State instead of ( Failed or Successfully Completed) which was OOB.
I have removed them from -->personalise choices. Not sure why it is selecting state as 3 every time. I have to update it once again.
Where this OOB selection can be removed ?
Why it changes to numeric value? and the old one which was already present in default instance?

Thanks

[snowuser111]

Yes Terri. Thats exactly I did in BR for resolution.

Thanks

[snowuser111]

Hi,

I resolved it. Business Rule was updating the State to Closed Complete each time. I uncommented that update and its working fine now.
Thanks all for instant help.

[snowuser111]

Hi,

I resolved it. Business Rule was updating the State to Closed Complete each time. I uncommented that update and its working fine now.
Thanks all for instant help.