Change Scheduling and conflicts

[mihikav1129]

What tools are available in ServiceNow to detect and resolve scheduling conflicts?

[Adarsh3003 · Accepted solution]

Hi @mihikav1129 ,

Certainly! In ServiceNow, you can use the following tools to detect and resolve scheduling conflicts:

1. Conflict Detection:

   • When working with Change Requests, blackout schedules are still considered even if the property is disabled. You can configure this behavior using the property “When checking change request conflicts, check ag...1.
   • You can manually run conflict detection for a change request and review the detected conflicts. Resolve them by adjusting the schedules 2.

2. Interactive Timeline Calendar:

   • To avoid potential conflicts, use the interactive timeline calendar. It provides a consolidated view of planned changes, blackouts, and maintenance schedules 3.

3. Conflict Notifications:

   • If a conflict is detected with your current scheduled time, you’ll receive a notification. You can then contact customer support to resolve the conflict or choose a new start time 4.

Remember that these tools help streamline scheduling processes and ensure smoother operations in ServiceNow! 

 Hope it will work for you...

Please mark my answer "Accept as solution" and "Helpful" if this works for you

Thanks & Regards
Adarsh Verma