Change scope name of a Scoped Application

joseeduardo · ‎07-19-2016

Good morning community! , Guys is there any way to change the scope name of an application? I understand so far your not supposed to change it, but I was wondering if maybe making a hi ticket or communicating with Servicenow directly they could help on that! is this possible? is it there any other way? Or if I have a wrong naming convention on what my application does I need to rebuild it just to correct that?

Thanks in Advance!.

Jose Eduardo Chirinos Odio.

Volteo

Chuck Tomasi · ‎07-19-2016

Hi Jose,

The application scope name is a tricky subject. It's made up of two parts, the customer code and the application name. Rule #1 - DO NOT change the customer code. BAD BAD BAD.

It *IS* possible to change the application name, but it's not a lot of fun. I've done it a couple times. Here are my steps:

Export the application to an update set
Export the update set to XML
Delete the application
Make a copy of the XML file
On the new copy, search and replace all strings for the name (e.g. x_abc_app_old --> x_abc_app_new.)
Re-import the app's XML file via Retrieve Update Sets module, preview and commit.

Again, none of this is supported. If it blows up, ServiceNow is not responsible. And... you always have a backup XML.

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Pradeep Sharma · ‎07-19-2016

Thanks Jose for the update.

You can give it a try and test it throughly. As Chuck mentioned ServiceNow is not responsible if it blows up.

Muhammad Asif · ‎07-16-2020

Didn't working this solution. Tried in dev environment.