Change Success Score - Adjustment not showing on dashboard

[Andrew Bettcher]

Hello,

We added some indicators to the Change Success Dashboard. They appear to be working OK following several tests that I set up to be picked up during the overnight run.

However, one particular result isn't showing me the score adjustment. What I mean is that the score has been calculated and it is correct but the adjustment amount and the percentage don't show.

Here is an example of another adjusted score:

This shows the amount that the score was adjusted by and the percentage.

This one, however, does not:

Has anyone seen anything similar to this or have any idea what might be causing this?

Thank you in advance.

[Andrew Bettcher]

I checked the HTML of the page and compared it to one that displays correctly. The element called pa_lastscore_change is showing as hidden = true:

 compared with the one that is working OK:

Leading me to conclude that this is a configuration option somewhere. Not sure if that helps.

[Andrew Bettcher]

I think I know why now. There is only 1 score for this group and so, there is nothing to compare the latest score to. I don't know why this group has never been picked up before now though. All of the other groups have previous scores going back to when I created the indicator.

[Andrew Bettcher]

Confirmed overnight. Now that this team has more than one score, the gap between the "last score" and the current score is showing.

The question now is, why this team only has one score. I get that if they have never had a record meet the indicator source criteria then they might be entirely discounted from the collection job but there are teams that have 40 odd metric records that have always been 500.

Does that mean that they had changes or incidents but they were successful and so it didn't affect their score? Obviously, at this point I'm just typing questions that are really just for me to answer. 

It's quite likely that no one will ever read this. Like so many of the things people throw at the internet every day, it's only meaningful to person writing it. Maybe I should start a blog where I tell the internet what I had for breakfast every day with captions like "No time for a proper breakfast today so just sticking with an egg white, kale and avocado omelette topped with Venezuelan Beaver Cheese and capers all washed down with a pint of strong, dark Italian espresso #mylife #mybreakfast #beavercheese".

Maybe not.