Change the approver in Flow Designer

[SamuelTse]

Hi,

I am trying to use Flow Designer for our new project. I ran into a problem where I can't seem to change the approver for the approval record. In the past when we use Workflow, we could just modify the approver and the workflow would be able to capture the decision. How with Flow Designer, once the approval record is created, when I go change the approver from Tom to Jo, Flow Designer is not able to pick up the decision made by Jo. It seems to me Flow Designer is looking for the approval from a special USER, not the the APPROVAL RECORD, like in Workflow. 

May I ask what is the best way to tackle this with Flow Designer? I need to be able to change the approver if the original approver cannot approve it.

Thanks,

Sam

[lisa55]

Hi Sam,

I have created a UI action that solves this problem. Please see below link if you would like to have a look.

https://developer.servicenow.com/connect.do#!/share/contents/5228606_update_approver_ui_action?v=1&t=PRODUCT_DETAILS

Regards,

[Hiago]

Thank you so much for this!

I was facing this exact problem, and your solution solved it.

[mpmacconnell]

I was able to get this working using the method mentioned above. In the flow, instead of the Ask for Approval, use the Create Record. Then add a wait for condition after that. This worked.