Changes made in the "Service operations workspace view" is not reflecting in the workspace

phr
Tera Contributor

‎03-24-2024 11:45 PM

Hi All,

As per the requirement i made the changes in the "service operations workspace view" but its not reflecting/behaving the same  in the "service operations workspace" .

How to achieve this.

0 Helpfuls
  • 292 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2024 02:18 AM

Hi @phr 

 

Could you please tell us, what and where you made changes and share some screenshot to help you. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

phr
Tera Contributor
In response to Dr Atul G- LNG

‎03-25-2024 09:15 AM

Hi @Dr Atul G- LNG 

In the Workspace view the "state" field is editable whereas in the "service operations workspace" the field is read only...i did check there are no UI policies implemented as well

phr_0-1711383203208.png

Read only in the "workspace"

phr_1-1711383317197.png

 

 

 

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to phr

‎03-25-2024 09:33 AM

Hi @phr 

 

I can see it is editable at workspace

 

AGLearnNGrow_0-1711384391744.png

 

Please check any UI policy which is only for native but not for workspace.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls