Changes on Stories don't trigger Email Notification

[Ruihster]

Hey All I hope this is the right Forum for this question.

I've run into several issues with stories in various instances.

The latest issue I discovered is that email notifications are not sent out when changes are made to stories.

I've created an Email Notification on the Task table which should trigger when the Assigned to Changes.

The triggers are when the record is inserted or updated with the following filters:

Assigned to is not empty and Assigned to changes and Task type is Task Or Story.

When I change the assigned to on a Task, it sends an Email, but when I change the Assigned to on a Story the Email Notification isn't triggered.

I've already run across a number of problems with Stories.

Does anyone know if this is a bug or had experienced the same problem, or if it's an error on my side?

Thanks

Regards.

[swathisarang98 · Accepted solution]

Hi @Ruihster ,

Task table notification are fired based on event and not when the record is inserted or updated.

Direct notification on Task table is not supported it seems,

Documentation

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification... 

You can refer the community article aswell,

https://www.servicenow.com/community/developer-forum/do-notifications-on-task-table-fire-on-extended... 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Ruihster]

Hey, thanks for the Info.

You are right, I tested it with other Task Types like VTB_Task (Private Task), Cases, Change Tasks, etc. and it only triggered the Notification when a task record [task] was updated and not records of Child Tables.

So a workaround is to create a own Notification on each table and use the same Template so the text is the same or use Events.

Thanks 😄

[swathisarang98]

@Ruihster Thanks for marking my answer as helpful. If it helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query

Thanks 

Swathi

[Ben_Barker]

Hi @Ruihster !
Normally when you want to trigger or use fields on the story table, you have to pass the "Agile story" parameter first and then select the field of the story.

It's like "dot walking" so you 1st have to go down the complete list to select "Show related fields", then you go select "Agile story". After that you reopen the list to go pick "Task type", and you should only be able to select "Story" from there.

After you saved, it will look like that:

Let me know if it helped 🙂

[Ruihster]

Hey, sadly that didn't helped but the problem is like the others wrote, that changes on Child Table Records doesn't trigger the Notification on the Parent table.
A solution is now to create a own Notification for each Child Table or using Events.

Still thanks for your help 😄