changing group name will effect ?

[gtk]

we have goup with name "dashboard -   viewer" now we want to "dashboard - viewers".

If we change the group name will it effect to any knowledge articles, service tickets, parent/child records ?

[amaradiswamy]

Hi GTK,

If you change name then the old tickets using this value will be automatically updated. so, in problem in this case.

But, if you are querying in any where in script with name as "dashboard - viewer" then you need to identify and have to change manually here.

Thanks and regards

Swamy

[Chuck Tomasi]

As Swamy stated, the only issue may be if you are using it as a hard coded value in a script somewhere. For example:

if (gr.group.getDisplayValue() == 'dashboard - viewer')

Use Studio's Code search (be sure to check the all applications checkbox) and search for your group name to see if it is used in any scripts anywhere. If so, I recommend changing these to a property and reference that instead so you don't go through this in the future.

http://wiki.servicenow.com/index.php?title=System_Properties_Best_Practices

[harishdasari]

Hi,

There will be no problem updating the group name, it will not impact anything

Thanks

[venkat74]

Hi ,

Could anyone please explain further on this group names change,

I am asking this for recently I came across the this kind of puzzle ,  I came to know that if we change the names already exist groups when business unit based on group name will definitely effect is that true,if it is true kindly let me know in what different places it will show impact on 

ex: reports

thank you