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05-05-2023 05:58 AM
Solved! Go to Solution.
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05-05-2023 06:29 AM - edited 05-05-2023 06:35 AM
Is this a Request users can submit or an Incident? Making a checkbox on a form read only when checked is going to prevent them from unchecking it prior to submitting/saving the record.
If you are making it read only after it is checked...The UI Policy is doing what it is designed to do. Now, if you only want it read only after they are finished and submitted or saved then you may want to change to a Client Script.
Use an onSubmit client script and use the g_form.setReadOnly('checkbox_variable_name') to make it read only AFTER it's submitted versus while they are still using the form.
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
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05-05-2023 06:04 AM - edited 05-05-2023 06:05 AM
Which form is this built on?
Can you provide a screenshot?
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
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05-05-2023 06:23 AM
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05-05-2023 06:29 AM - edited 05-05-2023 06:35 AM
Is this a Request users can submit or an Incident? Making a checkbox on a form read only when checked is going to prevent them from unchecking it prior to submitting/saving the record.
If you are making it read only after it is checked...The UI Policy is doing what it is designed to do. Now, if you only want it read only after they are finished and submitted or saved then you may want to change to a Client Script.
Use an onSubmit client script and use the g_form.setReadOnly('checkbox_variable_name') to make it read only AFTER it's submitted versus while they are still using the form.
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven