Checkbox variables are not visible in Catalog task

[Sneha Karthik3]

Hi All,

In One of the catalog item I have 4 checkboxes and the label for that checkboxes. When I check any check box variable and submit the request then all the variables in that catalog item are not visible in the Catalog Task. If I didn't check the checkbox and submit the request then all the variables are visible in Catalog Task.

I have tried the below methods:

1. I have added all the variables in workflow.

2. I tried making all the variables global.

3. The "Applies to catalog task" is checked in all the UI policies.

CASE1:

In the below request I didn't checked any of the checkboxes and submit the request.

In the below created catalog task SCTASK0182248, all the variables are visible:

CASE2:

In the same catalog item, I checked two of the checkboxes and submit the request.

In the below created catalog task SCTASK0182249, no variables are visible but variables in variables set are visible:

If anyone know the solution or if anyone has faced this issue and found any solutions please do let me know.

Thanks!

[Maddysunil]

@Sneha Karthik3 

I think you need to check all UI Policies and client scripts which are running on those checkboxes to insure if anyone of them are making visibility false.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Sneha Karthik3]

Hi @Maddysunil,

Thanks for your reply.

I tried inactivating all the UI policies and Catalog client scripts and submitted a request. Still the same.

[New Developer_S]

Please check your Variable set configuration and do you have any work flow for this catalog item ?

[Sneha Karthik3]

Hi @New Developer_S ,

The variable sets are configured correctly and working fine in other catalog items as well. This catalog item have workflow and all the variables are already added in the workflow.

Thanks!