Checkbox variables are not visible in Catalog task

[Sneha Karthik3]

Hi All,

In One of the catalog item I have 4 checkboxes and the label for that checkboxes. When I check any check box variable and submit the request then all the variables in that catalog item are not visible in the Catalog Task. If I didn't check the checkbox and submit the request then all the variables are visible in Catalog Task.

I have tried the below methods:

1. I have added all the variables in workflow.

2. I tried making all the variables global.

3. The "Applies to catalog task" is checked in all the UI policies.

CASE1:

In the below request I didn't checked any of the checkboxes and submit the request.

In the below created catalog task SCTASK0182248, all the variables are visible:

CASE2:

In the same catalog item, I checked two of the checkboxes and submit the request.

In the below created catalog task SCTASK0182249, no variables are visible but variables in variables set are visible:

If anyone know the solution or if anyone has faced this issue and found any solutions please do let me know.

Thanks!

[Maddysunil]

@Sneha Karthik3 

As per your UI policy if check box will not be selected also variables wont be visible as reverse if false is true. I mean variables will be only visible for new access and modify existing user.Try making reverse if false checkbox unchecked on ui policy once.

Thanks

[Krushna R Birla]

Hi @Sneha Karthik3 

I would suggest checking all UI Policies and client scripts associated with those checkboxes to ensure that none of them are setting visibility to false. Alternatively, you can also review the configuration of catalog variables to see if there are any dependencies with other fields. These are the two options you can explore to resolve your issue.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Feel free to connect with me on LinkedIn.

Best Regards,

Krushna Birla

Senior Software Engineer

Globant, Pune

[New Developer_S]

Just want to check ,Is the issue resolved ?