Checklist Formatter not showing on Incident Form?

Community Alums · ‎08-16-2019

Hi All!

I am looking to have the Checklist formatter on our Incident form.

I have followed all the steps I can find online (below) but it is still now showing -

Added Checklist formatter to Incident via Form Design -

Ensured Checklist plugin was active -

Edited Checklist UI Formatter to use Incident Table (Previously it was on Task table) -

Checklist even shows in the Form Layout list BUT doesn't show on the Incident form.

Any ideas or help would be much appreciated.

Thanks,

Alex

Alberto Consonn · ‎08-16-2019

Can you verify that you're showing the Default view of the Incident form?

View solution in original post

Alberto Consonn · ‎08-16-2019

Yes, this is the OOTB behavior, I think it's NOT possible to make the Checklist field available in the New record form.

Mark Roethof · ‎08-16-2019

Hi there,

Looks oke like Alberto mentioned. We also use this in the same way.

Have you checked if the UI Macro is oke, inline_checklist_macro?
And what if you add the Checklist thru the configure form lay-out, instead of configure form design?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Community Alums · ‎08-16-2019

Hi Mark,

Thank you for responding.

Please see xml from the Macro -

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
	<g2:evaluate>
		var isBrowserSupported = (GlideVTBCompatibility.getCompatibility() != 'block');
		var isNewUI = gs.getProperty('glide.ui.doctype', 'false') == 'true';
		var isNewRecord = true;
		if (isBrowserSupported $[AMP]$[AMP] isNewUI) {
			var sysID = current.getUniqueValue();
			var tableName = current.getTableName();
			isNewRecord = current.isNewRecord();
		
			// get the checklist ID for this record
			var checklistID = null;
			var checklist = new GlideRecord("checklist");
			checklist.addQuery("document", sysID);
			checklist.addQuery("table", tableName);
			checklist.query();
			if (checklist.next())
				checklistID = checklist.getUniqueValue();
		}
	</g2:evaluate>
	<body>
		<j2:if test="$[!isNewRecord]">
			<g:macro_invoke macro="checklist_template" readonly="false" record="$[sysID]" 
							table="$[tableName]" checklistid="$[checklistID]"/>
		</j2:if>
	</body>
</j:jelly>

Can you see anything wrong with how this is set up?

Adding checklist through form layout also didn't work 😞

Thank you!