Checklist items and worknote notifications

[KB15]

I'd like to use checklists however they're tied to worknotes in incident. We currently have a notification for worknotes when it changes however since each checklist addition fires a worknote, this is not a useful feature.

What's the best way to prevent worknotes from being added when a checklist item is created or added? I'm not sure what condition I can use to prevent it.

[KB15]

I'll check it out. But wouldn't it make sense to keep the worknote in there so you know when it was added for audit purposes?

This may be a good workaround but for auditing purposes, it may not be a great option.

It'd be great to have a condition so that the notification wouldn't fire.

[KB15]

I've opened a HI ticket with SN to see what they come back with.

[chris_deegan]

I am actually in the process of creating a new field called Checklist History, and having the script write the information there instead.   That way it will be available for audit history, but not show in the work notes.

[KB15 · Accepted solution]

I've found a solution. Basically, a scripted custom condition was added to our worknotes notification:

var notes = current.work_notes.getJournalEntry(1);
if (current.work_notes.changes()){
     if ((notes.indexOf('Checklist item:')>-1) || (notes.indexOf('Checklist created')>-1) || (notes.indexOf('Checklist deleted')>-1))
           {
     answer = false;
           }
else 
     {
   answer = true;
     } 
}

This will suppress any triggers if the worknote includes "Checklist item" or "Checklist created" or "Checklist deleted" while still keeping the audit data.

[Carl Fransen1]

Hi kkim,

I'm looking at implementing the same sort of thing on my site - would you be able to share the actual object you updated to add the custom code mentioned above?