- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-22-2021 05:12 AM
The checkout ui action is missing from quite a few kb articles on all our instances (dev/test/qa/prod).
User wants to edit the article, but there's no checkout option therefor it can't be updated. We have a workaround, but that is time consuming and also not a solution.
Any ideas?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-22-2021 05:19 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-22-2021 05:19 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-11-2022 03:48 AM
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862615
Could you help me to understand how we can actually achieve this

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2023 12:32 PM
I think you can accomplish the same thing by exporting the affected articles to XML, altering the <workflow_state> value from "retired" to "outdated", saving the changes, and importing the XML file.