Checkout button is missing from SOME of the kb articles after pressing 'Edit'.

[viktorka]

The checkout ui action is missing from quite a few kb articles on all our instances (dev/test/qa/prod).
User wants to edit the article, but there's no checkout option therefor it can't be updated. We have a workaround, but that is time consuming and also not a solution.

Any ideas?

[Pranesh072 · Accepted solution]

try this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683188

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862615

[Bishal Sharma]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862615

Could you help me to understand how we can actually achieve this

[Randall King]

I think you can accomplish the same thing by exporting the affected articles to XML, altering the <workflow_state> value from "retired" to "outdated", saving the changes, and importing the XML file.