Choice from static choice is showing in Lower case even if its label is in upper case in Virtual agent

[Nikita35]

Hi 

I have used static choice variable where I have given several choices to select the type of account.

here is the screenshot:

However in the output preview of virtual agent, It is showing in small case.

Can anybody advise on this?

[Mark Roethof]

Hi there,

Interesting one. Could it be that you added "sap" first and later corrected this to "SAP" (or maybe forgot to publish after this change?)? What if you remove the choice, save + publish, and add the choice again?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Mark Roethof]

You could also check the  sys_cb_design_topic table, open your topic, and search in the Design definition field for:

[{"type":"Choice","choices":[

Within there, the choices should be visible. For example:

{"name":"Test","element":"test"}

Could you also check if there's a UI Message record for "sap"? It could be, that both the key and message for this is "sap".

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Mark Roethof · Accepted solution]

Just also simulated this. Especially the last bit curious if that's your case.

So for example, you could have a choice with label "SAP" and value "sap". Though if you would have a UI Message [sys_ui_message table] with a record that has key and message "sap", this will overwrite your label from your choice. This also happens even if your label is first letter uppercase and your UI Message key is all lowercase. Then still, the UI Message will overwrite your label from your choice.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Nikita35]

This is in Messages table