Choice from static choice is showing in Lower case even if its label is in upper case in Virtual agent

[Nikita35]

Hi 

I have used static choice variable where I have given several choices to select the type of account.

here is the screenshot:

However in the output preview of virtual agent, It is showing in small case.

Can anybody advise on this?

[Mark Roethof]

So this was your actual issue? Like I described, correct?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Mark Roethof]

Hi there,

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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[Mark Roethof]

Hi there,

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

---

LinkedIn

[Nikita35]

Hi Mark,

yes there was a record for 'sap' as I have added screenshot.

So I couldn't really understood what should I change in this.. can you advise?

For now I have just modified choice label as "SAP Account" as only SAP was coming in as 'sap'.

[Mark Roethof]

You could change the "sap" UI Message record that you found. Simply change the Message to uppercase.

If there was not yet a UI Message, then it got created automatically when you added the choice first time in lowercase. To confirm for yourself, check the created by/created date and if that UI Message is in your same update set for example.

Only side note: be sure that this UI Message was created for your Virtual Agent topic. It could also be that this UI Message already existed for some months/years in your system and is also used for other purposes. While changing this one specific to uppercase sounds very logical, be aware of this if you encountering something like this for similar UI Messages.

Kind regards,
Mark

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