CIM Task defaulting to pending state

[VijayKummamuru]

When Opening the CIM Task [sn_cim_task] it is defaulting to Pending State(-5 backend value) sn_cim_task is inherited from task table . I need it to default to Open state(0) .

@itsm @sndev @itil @Dev 

[J Siva]

Hi @VijayKummamuru 

Check the dictionary entry override record for the State field. The default value might be overridden.

Regards,
Siva

[Chaitanya ILCR · Accepted solution]

Hi @VijayKummamuru ,

the table sn_cim_task extends from the planned task table

and there is a dictionary override on the planned task table with -5 (pending) as default value

better create a new dictionary override on the sn_cim_task table with default value as Open(1)

change your application scope to continual improvement management(CIM) 

and create a new dictionary override with value as open(1)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya