Clickable link I add to work notes from Case not displaying as a Link

Luke James
Tera Contributor

‎06-06-2024 03:09 AM

Hello All, 

 

I have a requirement in a case to insert a work note to the Incident when an Incident is created from a case. The problem is it is inserting a work note, but the work note is displaying the HTML code and not displaying as a link. 

 

Can anybody help me with why this is happening? 

 

Kind Regards, 

 

Luke

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Jitendra Diwak1
Kilo Sage

‎06-06-2024 03:31 AM

Hi @Luke James,

 

Please check this below thread if it resolves your issue.

https://www.servicenow.com/community/developer-forum/how-do-i-display-a-clickable-url-in-my-work-not...

 

Please accept my solution if it works for you and thumps up.

 

Thanks

Jitendra

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